Acceptable Use Policy

01General expectations

You agree to use our website and Services only for lawful purposes, in good faith, and in a manner that respects the rights of others and the integrity of our systems. You are responsible for your conduct and for the accuracy and lawfulness of any content or instructions you provide to us.

02Prohibited uses of our website

When using our website, you must not:

• Attempt to gain unauthorized access to any part of the website, our systems, or related networks;
• Introduce malware, viruses, or other harmful code, or otherwise interfere with the operation of the website;
• Use automated means to scrape, harvest, or collect data from the website except as expressly permitted;
• Probe, scan, or test the vulnerability of the website or breach any security or authentication measures;
• Use the website in any way that imposes an unreasonable or disproportionate load on our infrastructure;
• Reproduce, copy, or republish website content except as permitted by our Intellectual Property Policy or applicable law.

03Prohibited uses of our Services

You must not engage us, or attempt to use our Services, to:

• Prepare any submission that contains false, fraudulent, or knowingly misleading statements about your business, qualifications, certifications, or past performance;
• Pursue an opportunity you are not eligible or qualified for, or to misrepresent your eligibility;
• Facilitate bid-rigging, collusion, bribery, kickbacks, or any other unlawful or anti-competitive conduct;
• Infringe the intellectual property, confidentiality, or other rights of any third party;
• Pursue any purpose that is unlawful, deceptive, or designed to deceive an evaluator or buyer.

We rely on the accuracy of what you tell us, and you remain responsible for the truthfulness of the content included in your submissions.

04Lawful and authorized materials only

You must ensure that any materials you provide to us — including opportunity documents, branding, content, and data — are lawfully obtained, that you are entitled to share them with us, and that our agreed use of them does not breach any obligation you owe to a third party. You must not send us materials whose disclosure to a third-party adviser is prohibited.

05Respectful conduct

We are committed to a respectful working relationship and expect the same in return. Abusive, harassing, discriminatory, or threatening behavior toward our team is not acceptable and may result in suspension or termination of an engagement.

06Confidential and proprietary materials

Drafts, templates, and Deliverables we provide may contain our proprietary WinRate Materials. You must use them only as permitted by our Intellectual Property Policy and must not resell, redistribute, or publish our templates or frameworks as your own. You must also respect the confidentiality obligations described in our Confidentiality Policy.

07Security and accounts

If we provide you with access credentials, links, or shared workspaces, you are responsible for keeping them secure and for activity that occurs under your access. Please notify us promptly if you believe any credential or shared resource has been compromised or accessed without authorization.

08Third-party platforms

Where our work involves third-party platforms or procurement portals, you agree to comply with the terms and rules of those platforms. We are not responsible for your compliance with third-party platform terms, and breaches of those terms are your responsibility.

09Reporting misuse

If you become aware of any misuse of our website or Services, any security vulnerability, or any content that appears to violate this policy, please report it to us using the details below so that we can investigate and respond.

10Consequences of violations

We take violations of this policy seriously. Where we reasonably believe that this policy has been breached, we may take appropriate action, including issuing a warning, suspending or restricting access to our website or Services, declining or terminating an engagement, withholding deliverables pending resolution, and, where appropriate, reporting conduct to the relevant authorities. Termination for breach is handled in line with our Terms of Service and Refund & Cancellation Policy.

11Changes to this policy

We may update this Acceptable Use Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date above reflects the most recent revision. Your continued use of our website or Services after an update constitutes acceptance of the revised policy.

12Contact

If you have questions about this Acceptable Use Policy, or need to report a concern, please contact us using the details below.